

You will be able to request that the topic be re-opened by sending me a PM (Personal Message) or PM a moderator.

If you use your recycle bin as an archive and do not wish this to be emptied, please let me know. It's very likely that part of our cleanup will include emptying your recycle bin.Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.Any fixes provided by myself are for this log file only and should not be used on any other systems.Access to these instructions may not be available in Safe Mode. I would advise printing any instructions for easy reference as some of the fixes may require you to boot in Safe mode.Read the ENTIRE post BEFORE performing any steps so you understand all that needs to be done. Please read all instructions and fixes thoroughly.My name is Brian, and I would be happy to look into your issue. Other names may be trademarks of their respective owners.Hi. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U.S. Alexa and all related logos are trademarks of, Inc. App Store is a service mark of Apple Inc. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Firefox is a trademark of Mozilla Foundation. or its affiliates in the United States and other countries. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. The Norton Brand is part of NortonLifeLock Inc. If the issue still persists, go to Step 2. When you see a prompt to restart the computer, click Restart. If you want to include the Rootkit scan, click Settings, and under Scan and Log Settings, toggle the option Include Rootkit scan (requires a computer restart) and click Apply. In the Norton Power Eraser window, select Full System Scan, and click Run Now. Norton Power Eraser checks for and automatically downloads the new version if available. If you have already accepted the license agreement, you will not be prompted again. Read the license agreement and click Agree. If the User Account Control window prompts, click Yes or Continue. Press Ctrl + J key, to open the Downloads window in your browser, and double-click the NPE.exe file.

On 32-bit Windows: Norton Power Eraser.On 64-bit Windows: Norton Power Eraser.Norton Power Eraser is compatible with Windows 7 SP1 and newer operating systems.ĭepending on your version of Windows, download one of the following:
